Career

ACCOUNTABILITIES    

• Installs and supports both hardware and software components for user group 
• Performs preventive maintenance, test and repair of equipment 
• Evaluates system configuration and software to ensure effective use of hardware resources 
• Addresses and resolves hardware, software and customer issues 
• Engages users to determine their potential future business requirements 
• Provides positive customer experience with each customer interaction

• Having at least 3 years experience at Technical Support position
• Experience with Hardware and software break/fix
• Experience with Windows10
• Practical experience in software installs, data backups, OS installs, reimaging, restoration of data, and understanding remote access, VPN, MS Outlook, and Skype

• Responsible for installation and maintenance of moderately complex hardware/software systems and supporting smaller user groups 
• Provides ongoing support of the standard hardware/software needs of the company 
• Provides basic one-on-one training to user community 
• Responsible for a single application or part of an application 
• Operates, monitors and performs moderately complex troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes 
• Responsibilities usually include cabling, racking and server installations 
• Operates without significant supervision resolving routine IT tasks with no direction